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- W2225685959 abstract "Website is the most powerful media for delivering e-Government services. Citizens can easily access government information and gain greater opportunities to utilize and participate in government processes (Fang, 2002). Since Information Technology (IT) is changing rapidly, contributing to the growth of a large amount of the Internet and technological data, many governments around the world feel the necessity to change their services to the citizens effectively through the electronic standard. This has compelled the governments to restructure their working pattern from the manual system to fully automated. Online services are faster and accurate than the traditional ones. It reduces the time for traveling and waiting in the queue, and a significant cost reduction is seen when using online e-Government services. The mighty Internet plays an important role in providing the online e-Government services. Various studies have been done to determine the quality of the e-Government websites in different countries. This study aims to provide an instrument for measuring the quality dimensions of e-Government web services in the Indian scenario. In order to measure the website quality, this paper proposes nine dimensions which are identified based on a review of the literature and on the analysis of data of a pilot survey." @default.
- W2225685959 created "2016-06-24" @default.
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- W2225685959 date "2012-11-26" @default.
- W2225685959 modified "2023-09-23" @default.
- W2225685959 title "Role of Website Quality in e-Governance Web Portals in India" @default.
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