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• W2238401346 abstract "This research utilises existing problem solving and decision making theories to explainthe complex organisational process by which Royal Mail revises Postal Officers' walksin mail delivery. A field study in the RM demonstrates that this is a complex taskinvolving a political / negotiation process comprising many stakeholders with differentagendas. Two conclusions are drawn. First, a pluralistic model of decision making isrequired to explain this process. Second, the model that guides the RM is a rational /optimal decision making model.The RM has employed computer-based systems to support the revision process. Casestudies are reported of the revision processes undertaken with and without computeraids. These demonstrate that the existing computer system provides limited assistanceand its use is sporadic. A new Walk Optimisation system was being considered forpurchase and development and the thesis follows the processes employed. Threeconclusions were drawn. First, the development process for the new system utilised atechnical agenda similar to the rational model of decision making. Second, by referenceto the case study material, it was likely the new system would have organisationalimplications which could lead to dysfunction. Third the current development processbeing followed would not address these issues.In the final part of the thesis a series of Future Implementation Scenario workshops aredescribed which attempted to assist the RM staff in identifying the organisationalimplications of the WO system before it was implemented. The scenario exerciseexplored three characteristics of participants; knowledge of the stakeholder rolesaffected, knowledge of the RM, and knowledge of the WO system. The workshopssucceeded in revealing many organisational issues which need addressing if the newsystem is to improve decision making in the Revision Process. Contrary toexpectations the greater knowledge of participants did not translate into a richer analysisof the implications.The thesis concludes that a full understanding of organisational decision makingrequires the integration of rational, bounded and social / political approaches, and thatthis also applies to systems design process. It also concludes that the models andmethods used within organisations need to be broadened and recognise the social /organisational agenda but that the methods currently available are difficult to apply.Funhennore, by continuing with a rational / technological approach to decision making,organisations limit their future decision making options and the process is, therefore,self-perpetuating." @default.
• W2238401346 created "2016-06-24" @default.
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• W2238401346 date "1998-01-01" @default.
• W2238401346 modified "2023-09-26" @default.
• W2238401346 title "An investigation of the socio-technical implications of a computer based walk optimisation system" @default.
• W2238401346 hasPublicationYear "1998" @default.
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