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• W2238404225 abstract "This study is concentrated on value creation in the context of the software business, especially the enterprise system solution business. The purpose of this study is to increase both theoretical and empirical understanding of value creation in this specific context through the integration of economic value creation theories and software development. The theoretical framework includes the perspectives of both the customers and the suppliers, and their interactions during the value creation process. For this study, the main perspective is that of the supplier. The customer, therefore, is like a mirror from which the requirement for action (on the part of suppliers) originates. The main focus is the understanding that the use period is important, which concretises the made-value offering and determines the future of the collaboration. The empirical material is collected through interviews of four software organisations. The research strategy is the qualitative case study, which is fulfilled with the narrative method. The interviews performed were quite expansive, and allowed interviewees to share examples and real-life stories. As a result of the empirical analysis, the use period is at the heart of the value-creation process, because the software’s success depends on the use experience. Understanding both the reason and the use purpose is the key to support customer’s use process. Learning from the customer’s use process is extremely important and increases everyday interaction. It is true, that the focus broadens from evaluating basic attributes of the relationship as a whole to include an evaluation of cumulative experiences. Satisfaction is strongly linked to behavioural outcomes. While use experiences have been researched widely, but their connection to economic theories (and value in particular) is not very well known. Theoretically, the challenge is to connect abstract value concepts to the more practical area of software business theories. This study finds connection by explicitly tying user experiences with the types of efforts that suppliers make (and the theories that inform these efforts) to create value." @default.
• W2238404225 created "2016-06-24" @default.
• W2238404225 creator A5040073217 @default.
• W2238404225 date "2012-01-01" @default.
• W2238404225 modified "2023-09-26" @default.
• W2238404225 title "Value creation in collaboration between software suppliers and customers: suppliers’ perspective" @default.
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