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- W2241317048 abstract "Many transportation service providers have long recognized the importance of customer service. For others, however, customer service has traditionally been of a lesser concern. The recent trend is a growing emphasis on the competitive advantages that superior customer service can provide. Many shipping networks rely on multiple organizations, each with a different attitude toward customer service and each with a different customer service level. In this paper, the issue of blurred lines of responsibility in customer service is explored, with a focus on Manitoba, Canada, and shippers that use air cargo to move goods to and from the province of Manitoba and surrounding regions." @default.
- W2241317048 created "2016-06-24" @default.
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- W2241317048 date "2001-01-01" @default.
- W2241317048 modified "2023-09-27" @default.
- W2241317048 title "THE BLURRED LINES OF RESPONSIBILITY IN AIR CARGO CUSTOMER SERVICE" @default.
- W2241317048 hasPublicationYear "2001" @default.
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