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- W2243517468 abstract "City West Water (CWW) is one of three retail water businesses in metropolitan Melbourne, Australia. Owned by the state government of Victoria, its core business is the delivery of drinking water to customers and the collection of sewage and trade waste from these same customers. CWW's vision is: To be a truly sustainable water business. This abstract discussion paper will focus on CWW's non-residential customers. It will highlight key strategies CWW employs in response to drought and climate change to encourage innovative outcomes for non-residential customers, in the conservation of potable water. In August 2006 CWW launched the Water Conservation Solutions Program. This voluntary program targets CWW institutional and commercial customers and aims to encourage an ongoing reduction of potable water use through improved efficiency. The Water Conservation Solutions program was developed after extensive market research with Melbourne's top 200 water users, a group of the highest water using sites across the Melbourne metropolitan region. This market research found that for businesses to successfully reduce water use they would require: 1. ongoing customer support. 2. information to help encourage behavioural change through: - intensive water conservation/efficiency workshops. - promotional material, i.e. stickers and posters. - ongoing publications to promote achievement 3. a simple but effective water management template (City West WaterMAP). 4. easy access to skilled service providers to make recommendations and assist with improving water efficiency. 5. access to co-funding to encourage up-take of water conservation initiatives. Most of these recommendations are incorporated into the Water Conservation Solutions program. Success of the CWW Water Conservation Solutions program is demonstrated in the 2.2 billion litres of water savings across the CWW area in the 2007/08, attributed to water savings by non-residential customers with active City West WaterMAPs. Further validation of this program is evident in the Victorian Government's decision to roll-out a mandatory 'waterMAP program' across the State of Victoria for all non-residential sites using 10 million litres or more of potable water a year. The mandatory program is based on the Water Conservation Solutions program and is now targeting 2,100 non-residential customers across Victoria, all of which have now submitted water management plans and are thinking strategically about how they can reduce potable water use within their business." @default.
- W2243517468 created "2016-06-24" @default.
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- W2243517468 date "2009-01-01" @default.
- W2243517468 modified "2023-09-24" @default.
- W2243517468 title "Experiences of an Australian water retailer implementing water conservation strategies - City West Water's water conservation solutions program" @default.
- W2243517468 hasPublicationYear "2009" @default.
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