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- W2247521744 abstract "This paper looks at total quality management concepts and best practices with a rail emphasis. Total quality management - costs of that quality - is really a way of running companies. It is not necessarily a tool or set of tools, but it is an approach to doing things in business. It involves customer satisfaction and a customer orientation. The costs of quality are broken down into two simple concepts. One is the cost of control, which is the money we spend to ensure the job is done right the first time; and the other is the cost of failure, which includes those costs that occur when failures occur. The cost of quality is the prevention, training, retraining, safety programs, appraisal of the inspection and test cost, track inspection, car inspection and locomotive inspection." @default.
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- W2247521744 date "1994-01-01" @default.
- W2247521744 modified "2023-09-26" @default.
- W2247521744 title "THE COSTS OF QUALITY" @default.
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