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- W2247804980 abstract "This paper aims to study the impact of public organizational specificities on quality initiatives within French public services. Our main assumption is that public organisational specificities do have an impact on a quality initiative implementation process, from the choice of quality initiative to implement up to the impact of this initiative. In this paper, we mainly focus our attention on the impact of public organizational specificities on the nature of a quality initiative. In this context, we propose an explicative model where quality initiative is our dependant variable and public organisational specificities our independent variables. We carried out a survey among 63 public organisations. We use a multinomial logit model (MNLM) and find out that quality initiative within public services are often politically determined, and incentives to impulse quality initiatives are not from market and/or clients pressure, but from managers." @default.
- W2247804980 created "2016-06-24" @default.
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- W2247804980 date "2009-01-01" @default.
- W2247804980 modified "2023-09-26" @default.
- W2247804980 title "The Impact of Public Sector Organizational Specificities on Quality Initiatives: the case of French administration. An empirical study" @default.
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