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- W2253246457 abstract "(1998). Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services. Library Acquisitions: Practice & Theory: Vol. 22, No. 3, pp. 386." @default.
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- W2253246457 title "Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services" @default.
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