Matches in SemOpenAlex for { <https://semopenalex.org/work/W2254967249> ?p ?o ?g. }
Showing items 1 to 92 of
92
with 100 items per page.
- W2254967249 endingPage "103" @default.
- W2254967249 startingPage "83" @default.
- W2254967249 abstract "Customer influence on service providers is much more immediate than management influence. This is due to the physical proximity that often exists between service provider and customer, the great amount of time they spend together, and the significant amount of positive and negative feedback along with varied information that customers provide.1 Moreover, customers and service providers influence each other mutually, as reflected in findings showing that customer satisfaction with service affects service providers’ attitudes and well-being (reviewed by Homburg & Stock, 2005).2 For example, customer satisfaction is negatively related to service providers’ job dissatisfaction and health complaints,3 while customer perceptions of service quality affect employee morale and service climate.4KeywordsService ProviderCustomer SatisfactionSexual HarassmentService EmployeeService FailureThese keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves." @default.
- W2254967249 created "2016-06-24" @default.
- W2254967249 creator A5054009177 @default.
- W2254967249 date "2008-01-01" @default.
- W2254967249 modified "2023-09-23" @default.
- W2254967249 title "Being Always Right: Customer Behavior Towards Service Providers" @default.
- W2254967249 cites W189147801 @default.
- W2254967249 cites W1973205912 @default.
- W2254967249 cites W1990488392 @default.
- W2254967249 cites W2025274411 @default.
- W2254967249 cites W2025685535 @default.
- W2254967249 cites W2025790221 @default.
- W2254967249 cites W2028856827 @default.
- W2254967249 cites W2034675876 @default.
- W2254967249 cites W2041095818 @default.
- W2254967249 cites W2041419490 @default.
- W2254967249 cites W2042155425 @default.
- W2254967249 cites W2045745167 @default.
- W2254967249 cites W2058462284 @default.
- W2254967249 cites W2060898369 @default.
- W2254967249 cites W2070958967 @default.
- W2254967249 cites W2071703139 @default.
- W2254967249 cites W2074526490 @default.
- W2254967249 cites W2078782279 @default.
- W2254967249 cites W2088542121 @default.
- W2254967249 cites W2093416055 @default.
- W2254967249 cites W2104013281 @default.
- W2254967249 cites W2113800396 @default.
- W2254967249 cites W2117085038 @default.
- W2254967249 cites W2129492808 @default.
- W2254967249 cites W2133844128 @default.
- W2254967249 cites W2145902036 @default.
- W2254967249 cites W2149692570 @default.
- W2254967249 cites W2170094403 @default.
- W2254967249 cites W3122204007 @default.
- W2254967249 cites W4235183953 @default.
- W2254967249 doi "https://doi.org/10.1057/9780230582675_5" @default.
- W2254967249 hasPublicationYear "2008" @default.
- W2254967249 type Work @default.
- W2254967249 sameAs 2254967249 @default.
- W2254967249 citedByCount "0" @default.
- W2254967249 crossrefType "book-chapter" @default.
- W2254967249 hasAuthorship W2254967249A5054009177 @default.
- W2254967249 hasConcept C101276457 @default.
- W2254967249 hasConcept C116537 @default.
- W2254967249 hasConcept C140781008 @default.
- W2254967249 hasConcept C144133560 @default.
- W2254967249 hasConcept C15744967 @default.
- W2254967249 hasConcept C16151460 @default.
- W2254967249 hasConcept C162853370 @default.
- W2254967249 hasConcept C191511416 @default.
- W2254967249 hasConcept C2776035688 @default.
- W2254967249 hasConcept C2780378061 @default.
- W2254967249 hasConcept C31367271 @default.
- W2254967249 hasConcept C33756811 @default.
- W2254967249 hasConcept C46312422 @default.
- W2254967249 hasConcept C61063171 @default.
- W2254967249 hasConcept C61974975 @default.
- W2254967249 hasConceptScore W2254967249C101276457 @default.
- W2254967249 hasConceptScore W2254967249C116537 @default.
- W2254967249 hasConceptScore W2254967249C140781008 @default.
- W2254967249 hasConceptScore W2254967249C144133560 @default.
- W2254967249 hasConceptScore W2254967249C15744967 @default.
- W2254967249 hasConceptScore W2254967249C16151460 @default.
- W2254967249 hasConceptScore W2254967249C162853370 @default.
- W2254967249 hasConceptScore W2254967249C191511416 @default.
- W2254967249 hasConceptScore W2254967249C2776035688 @default.
- W2254967249 hasConceptScore W2254967249C2780378061 @default.
- W2254967249 hasConceptScore W2254967249C31367271 @default.
- W2254967249 hasConceptScore W2254967249C33756811 @default.
- W2254967249 hasConceptScore W2254967249C46312422 @default.
- W2254967249 hasConceptScore W2254967249C61063171 @default.
- W2254967249 hasConceptScore W2254967249C61974975 @default.
- W2254967249 hasLocation W22549672491 @default.
- W2254967249 hasOpenAccess W2254967249 @default.
- W2254967249 hasPrimaryLocation W22549672491 @default.
- W2254967249 hasRelatedWork W1978981761 @default.
- W2254967249 hasRelatedWork W2010433195 @default.
- W2254967249 hasRelatedWork W2053200981 @default.
- W2254967249 hasRelatedWork W2185802770 @default.
- W2254967249 hasRelatedWork W2254967249 @default.
- W2254967249 hasRelatedWork W2468683184 @default.
- W2254967249 hasRelatedWork W2554567993 @default.
- W2254967249 hasRelatedWork W2900843873 @default.
- W2254967249 hasRelatedWork W3200301042 @default.
- W2254967249 hasRelatedWork W3206530929 @default.
- W2254967249 isParatext "false" @default.
- W2254967249 isRetracted "false" @default.
- W2254967249 magId "2254967249" @default.
- W2254967249 workType "book-chapter" @default.