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• W2255454013 abstract "Numerous information technology (IT)-based innovations from automated teller machines to electronic banking have already changed the customer-bank-interaction. Banks learned that these innovations require close integration with the existing channels, processes and systems in the front as well as in the backend. In view of a still dynamic pace of technological evolution, this research provides an overview of existing innovations in banking which have more recently spread especially in Germany and Switzerland. Based on these examples a framework is developed for vertically and horizontally integrating these innovations in existing architectures in banking." @default.
• W2255454013 created "2016-06-24" @default.
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• W2255454013 date "2011-01-01" @default.
• W2255454013 modified "2023-09-27" @default.
• W2255454013 title "Service-based Integration of IT-Innovations in Customer-Bank-Interaction (accepted)" @default.
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