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- W2257044987 abstract "With the expansion of the government's responsibilities and capabilities, and increasing frequency of the civil participation to public affairs, the research hopes to establish the public service quality evaluation indicators to review the quality of governmental services effectively. Thus, the paper is to apply and adjust the ”Service Quality Decisive Dimension”, which was stated by Parasuraman, Zeithaml, and Berry, and with characteristics of our public offices for further revision and expansion, in order to conduct the evaluation indicators which may truly evaluate the service quality of our government. The indicators are categorized as 5 parts: the service attitude, the professional knowledge, service substance, the employee quality, service equipment, and 33 particular evaluation indicators of the public service quality. The purpose is to increase competitiveness of administrative organs and to bring benefit to the public." @default.
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- W2257044987 date "2007-12-01" @default.
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- W2257044987 title "The Exploration of Constructing Public Service Quality Evaluation Indicators" @default.
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- W2257044987 doi "https://doi.org/10.7095/jcit.200712.0201" @default.
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