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- W2263646989 abstract "In this study, a model has been proposed to show the relationship between customer satisfaction on Tan Son Nhat cargo services and the quality of the services supplied. The exploratory factor analysis and linear regression are well known and widely applied in several fields of research. Presently there are not many practical applications in cargo services in Vietnam, and specifically for measuring customer satisfaction and cargo services. In this research we have applied this methodology on the basis of needs and expectations expressed by customers of a cargo service. The proposed model identifies cargo service quality to improve, with the aim of offering Tan Son Nhat cargo services characterized by higher levels of quality. Result of the study show that reliability, responsiveness, assurance, empathy, and tangible affect cargo service quality; and cargo service quality affect customer satisfaction." @default.
- W2263646989 created "2016-06-24" @default.
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- W2263646989 date "2013-01-01" @default.
- W2263646989 modified "2023-09-26" @default.
- W2263646989 title "Research on Service Quality,Customer Satisfaction in Cargo Industry in Vietnam: A Case Study of Tan Son Nhat Cargo Services" @default.
- W2263646989 hasPublicationYear "2013" @default.
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