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- W2273665793 abstract "The banking industry like many other financial service industries is facing a rapidly changing market, new technologies, economic uncertainties, fierce competition and more demanding customers and the changing climate has presented an unprecedented set of challenges. Banking is a customer oriented services industry, therefore, the customer is the focus and customer service is the differentiating factors." @default.
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- W2273665793 title "Customer service satisfaction in Indian banking sector (A study in Visakhapatnam district)" @default.
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