Matches in SemOpenAlex for { <https://semopenalex.org/work/W2273756625> ?p ?o ?g. }
Showing items 1 to 77 of
77
with 100 items per page.
- W2273756625 abstract "This thesis explores how quality is measured when a combination of product and service are being provided and investigated how these processes are managed. Relatively little research exists on measuring quality of Product Service Bundles (PSB). This thesis attempts to address this gap by carrying out multiple, cross-sectional case study research on a variety of business-to-business (B-2-B) PSB providers situated within the UK. The thesis makes three principal contributions. First, some aspects of quality need to be considered ‘core’ when providing an integrated PS offering and this work identified four that were predominant: physical product, product performance, service experience and service outcome. The empirical work also confirmed that these aspects need to be integrated in some manner and measurement was a critical part of this process. Second, building on this question of integration, the analysis of the eight pilot cases and four main project cases illustrated that the development of a quality assurance system (QAS) to measure the quality aspects of the PSB is fundamental to its success. The empirical work identified the role of the QAS, predominately focused on the product elements. Although, the QAS had the capability to manage the service element of the integrated PS offering, the research findings identified this was underutilised. Third, the management of the quality of an integrated PS offering, via the QAS, etc., must recognise the complementary nature of contractual and relational governance and then actively develop mechanisms that address and intertwine both dimensions of inter-organisational exchange. While existing research has considered them separately, this research considered them jointly, as part of the PS offering. Finally, several potential avenues of further work have been identified but, in particular, a longitudinal study would help to determine how the life cycle of the PSB influences the management of PS quality." @default.
- W2273756625 created "2016-06-24" @default.
- W2273756625 creator A5052598834 @default.
- W2273756625 date "2014-11-01" @default.
- W2273756625 modified "2023-09-24" @default.
- W2273756625 title "The meaning and Management of Product-Service Quality" @default.
- W2273756625 hasPublicationYear "2014" @default.
- W2273756625 type Work @default.
- W2273756625 sameAs 2273756625 @default.
- W2273756625 citedByCount "0" @default.
- W2273756625 crossrefType "dissertation" @default.
- W2273756625 hasAuthorship W2273756625A5052598834 @default.
- W2273756625 hasConcept C111472728 @default.
- W2273756625 hasConcept C116537 @default.
- W2273756625 hasConcept C120936955 @default.
- W2273756625 hasConcept C127413603 @default.
- W2273756625 hasConcept C138885662 @default.
- W2273756625 hasConcept C144133560 @default.
- W2273756625 hasConcept C162853370 @default.
- W2273756625 hasConcept C19351080 @default.
- W2273756625 hasConcept C195094911 @default.
- W2273756625 hasConcept C2524010 @default.
- W2273756625 hasConcept C2779530757 @default.
- W2273756625 hasConcept C2780378061 @default.
- W2273756625 hasConcept C33923547 @default.
- W2273756625 hasConcept C36829320 @default.
- W2273756625 hasConcept C41008148 @default.
- W2273756625 hasConcept C56739046 @default.
- W2273756625 hasConcept C61063171 @default.
- W2273756625 hasConcept C71405471 @default.
- W2273756625 hasConcept C90673727 @default.
- W2273756625 hasConceptScore W2273756625C111472728 @default.
- W2273756625 hasConceptScore W2273756625C116537 @default.
- W2273756625 hasConceptScore W2273756625C120936955 @default.
- W2273756625 hasConceptScore W2273756625C127413603 @default.
- W2273756625 hasConceptScore W2273756625C138885662 @default.
- W2273756625 hasConceptScore W2273756625C144133560 @default.
- W2273756625 hasConceptScore W2273756625C162853370 @default.
- W2273756625 hasConceptScore W2273756625C19351080 @default.
- W2273756625 hasConceptScore W2273756625C195094911 @default.
- W2273756625 hasConceptScore W2273756625C2524010 @default.
- W2273756625 hasConceptScore W2273756625C2779530757 @default.
- W2273756625 hasConceptScore W2273756625C2780378061 @default.
- W2273756625 hasConceptScore W2273756625C33923547 @default.
- W2273756625 hasConceptScore W2273756625C36829320 @default.
- W2273756625 hasConceptScore W2273756625C41008148 @default.
- W2273756625 hasConceptScore W2273756625C56739046 @default.
- W2273756625 hasConceptScore W2273756625C61063171 @default.
- W2273756625 hasConceptScore W2273756625C71405471 @default.
- W2273756625 hasConceptScore W2273756625C90673727 @default.
- W2273756625 hasLocation W22737566251 @default.
- W2273756625 hasOpenAccess W2273756625 @default.
- W2273756625 hasPrimaryLocation W22737566251 @default.
- W2273756625 hasRelatedWork W1155289854 @default.
- W2273756625 hasRelatedWork W126792739 @default.
- W2273756625 hasRelatedWork W1566287429 @default.
- W2273756625 hasRelatedWork W1568285844 @default.
- W2273756625 hasRelatedWork W2080831475 @default.
- W2273756625 hasRelatedWork W2334216582 @default.
- W2273756625 hasRelatedWork W2471467210 @default.
- W2273756625 hasRelatedWork W2613355856 @default.
- W2273756625 hasRelatedWork W2775713244 @default.
- W2273756625 hasRelatedWork W2883249649 @default.
- W2273756625 hasRelatedWork W2898581761 @default.
- W2273756625 hasRelatedWork W3037694996 @default.
- W2273756625 hasRelatedWork W3040242061 @default.
- W2273756625 hasRelatedWork W3128962110 @default.
- W2273756625 hasRelatedWork W3189091708 @default.
- W2273756625 hasRelatedWork W323296816 @default.
- W2273756625 hasRelatedWork W45456147 @default.
- W2273756625 hasRelatedWork W635477441 @default.
- W2273756625 hasRelatedWork W122373378 @default.
- W2273756625 hasRelatedWork W2890606819 @default.
- W2273756625 isParatext "false" @default.
- W2273756625 isRetracted "false" @default.
- W2273756625 magId "2273756625" @default.
- W2273756625 workType "dissertation" @default.