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- W2275648546 abstract "In modern age, positive psychological capital is as important as financial capital for organizational development and sustainability. Efficacy, hope, optimism, and resilience are the dimensions of positive psychological capital. Emotional labor is defined by Hochschild as control of self emotions at work by workers who have a high degree of contact with coworkers within the organization or with external clients, so as to create an expression, voice or body gesture which is acceptible to the clients. Emotional labor is analysized under three components: surface acting, deep acting and naturally felt emotions. This study is aimed to investigate the impact of positive psychological capital on emotional labor. So a research is conducted with the aim of exploring the relationship between the sub-dimensions of psychological capital and emotional labour." @default.
- W2275648546 created "2016-06-24" @default.
- W2275648546 creator A5075355375 @default.
- W2275648546 date "2015-01-22" @default.
- W2275648546 modified "2023-10-16" @default.
- W2275648546 title "The Effect of Positive Psychological Capital on Emotional Labor" @default.
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- W2275648546 doi "https://doi.org/10.20525/ijrbs.v4i2.23" @default.
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