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- W2279647458 abstract "This paper reports preliminary findings from an empirical exploration of the extent to which our understanding of hospitality skills is socially and culturally constructed. Specifically, the research addresses the underpinning (generic) and job-specific skills that are required in the delivery of hotel front office tasks in hotels of comparable standard across a range of cultures and contexts. The study originates in concerns that definitions of hospitality skills assume western-centric characteristics in ascribing 'low skills' descriptors to work in the sector when this may well be the result of social and cultural factors rather than in the nature of the work itself. The paper reports initial comparative findings from six locations across four continents with regard to the education, training, skills sets and perceptions of skills from a study of workers undertaking similar tasks, hotel front office personnel, in these locations. Preliminary conclusions are reached with regard to common and divergent perceptions of skills and the profile of workers undertaking similar jobs in hospitality." @default.
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- W2279647458 date "2006-01-01" @default.
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- W2279647458 title "International Perspectives on Front Office Work: Insights into the Social Construction of Skills in Hospitality" @default.
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