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- W2280457636 abstract "The shift from passenger to customer is symptomatic of a more general shift in the way we are being encouraged to view ourselves, a shift from citizen to customer. This paper first describes these two conceptions of the individual and then develops a citizen's view on the privatisation of utilities, contrasting it with the customer view in the process. Privatised utilities can be expected to pursue single-mindedly the goal of profit maximisation. Customers will benefit from this in so far as it leads to lower prices, though they will have to put up with lower quality and reliability of service." @default.
- W2280457636 created "2016-06-24" @default.
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- W2280457636 date "1999-01-01" @default.
- W2280457636 modified "2023-09-24" @default.
- W2280457636 title "Privatising Utilities - a Citizen's View" @default.
- W2280457636 hasPublicationYear "1999" @default.
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