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- W2284020836 abstract "The effects of emotional labour, that is, managing one’s emotions for work, not only predict a range of intrapersonal and organizational outcomes but can also spillover to affect non-work relationships. Despite this, relatively little is known about whether the performance of surface acting affects behaviours towards more proximal organizational members, how this occurs, and the role of supportive relationships in influencing this relationship. In this article, we examine the relationships between surface acting, state positive and negative affect, and co-worker support on co-worker-directed interpersonal behaviours in the workplace. Survey data collected at multiple time points suggest a moderated mediation model, in which surface acting interacts with co-worker support to influence employees’ voluntary behaviours through state affect. Specifically, our findings suggest that surface acting increases subsequent engagement in deviance behaviours by increasing the experience of negative affective states, es..." @default.
- W2284020836 created "2016-06-24" @default.
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- W2284020836 creator A5001540580 @default.
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- W2284020836 date "2015-11-23" @default.
- W2284020836 modified "2023-10-04" @default.
- W2284020836 title "The impact of surface acting on coworker-directed voluntary workplace behaviours" @default.
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- W2284020836 doi "https://doi.org/10.1080/1359432x.2015.1111874" @default.
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