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- W2284549235 abstract "The emergence of digital technologies has provided significant oppor tunities for academic libraries to expand their service offerings. Technologies are now embedded in library services and almost all academic libraries across the globe offer some sort of digital enquiry service. These include free cloudbased services, such as Facebook and Twitter, as well as proprietary software and hardware hosted locally on a feeforservice basis. This chapter offers an overview of the literature outlining the history of virtual reference, from email systems to what is being described as Reference 2.0 using the current phenomenon of social media tools. Taking an Australian perspective, an institutional case study contextualizes the evolution of these services and is followed by an examination of the adoption of virtual reference services in Australian academic libraries. The chapter identifies some common Reference 2.0 success factors and offers a framework to assist in the choice, development and evaluation of new digital tools for enquiry services." @default.
- W2284549235 created "2016-06-24" @default.
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- W2284549235 date "2014-04-23" @default.
- W2284549235 modified "2023-09-25" @default.
- W2284549235 title "Reference 2.0: evolution of virtual reference services and social media" @default.
- W2284549235 doi "https://doi.org/10.29085/9781856046824.003" @default.
- W2284549235 hasPublicationYear "2014" @default.
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