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- W2284815909 abstract "Since the advent of the global financial crisis the economic landscape has changed almost beyond recognition. Market volatility has become the norm with an ever increasing trend of price sensitive customers who have far lower levels of loyalty and are less tolerant of poor customer service." @default.
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- W2284815909 date "2011-05-01" @default.
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- W2284815909 title "So you think you know your customer" @default.
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