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- W2288702089 abstract "IT Maintenance: Applied Project Management modifies project management best practices to improve how IT system maintenance is managed. By taking a fresh look at increasing value and quality of system maintenance in a straightforward and practical way, this book helps readers understand how to apply modified project management best practices. From IT maintenance managers, project managers, and team members to CIOs, readers will: -Discover cost savings associated with reducing staff -Improve reporting status and metrics -Build greater customer satisfaction -Learn how to perform work consistently -Decrease staff stress level by stabilizing expectations -Streamline team operations -Decrease the manager s ongoing workload PLUS! This practical reference is organized by process groups similar to the PMBOK Guide, providing you with applied step-by-step guidance. Contents: Part I: Initiating Processes Introduction -Project Management versus IT System Maintenance -Outsourcing: The New Challenge Part II: Planning Processes Scope of Maintenance -Service Level Agreement -Service Breakdown Structure -Cost Estimate -Transition Planning -Documentation Part III: Executing Processes Team Management -Work Tracking -Customer Care -Incidents, Defects, and Enhancements -Testing Part IV: Metrics Overall Control Configuration Management -Cost Control -Communication and Beyond -Risk Management Part V: Assessing and Closing Processes Peer Reviews and Formal Audits -Customer Survey -Annual Closeout" @default.
- W2288702089 created "2016-06-24" @default.
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- W2288702089 date "2007-01-01" @default.
- W2288702089 modified "2023-09-23" @default.
- W2288702089 title "IT Maintenance: Applied Project Management" @default.
- W2288702089 hasPublicationYear "2007" @default.
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