FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2289052502> ?p ?o ?g. }

• W2289052502 abstract "Online travel intermediaries such as Expedia, Travelocity and Orbitz have controlled the lion's share of the transactions over the Internet in terms of travel search and purchase by offering low prices, increased consumer choice, and enhanced shopping efficiency. Travel suppliers have been fighting harder than ever to keep up with the online travel intermediaries in terms of technology infrastructure and added-value content to re-capture the customers whose loyalty they spent so much time and money cultivating in the first place. The purpose of this research was to identify the antecedents of customer e-loyalty and examine the effects of these loyalty drivers on consumers' loyalty to online travel intermediaries. An integrated structural model was introduced that showed the relationships between e-loyalty, perceived e-quality, perceived e-value, and consumer attitudes toward shopping online. Data collection was conducted via a self-reported online survey sent as an email attachment to a randomized sample of customers of an independent online travel intermediary. Respondents were asked discuss their attitudes and behaviors in regards to shopping online for travel. As hypothesized, perceived value, perceived quality, and consumer attitudes toward shopping online had significant and positive effects on e-loyalty. An examination of the effects on e-loyalty among the three components revealed that perceived e-quality had the strongest effect on consumer's attitudinal and behavioral e-loyalty. This study was the first effort to comprehensively examine and test the determinants of loyalty in an online travel context. This research expanded the body of knowledge in services marketing and hospitality information technology as well as provided a new model of service e-loyalty. This study also extended the use of the e-SERVQUAL instrument to the travel market and developed a multidimensional instrument to measure service quality, value, and attitude towards shopping online. Findings from the study provided insights for online travel intermediaries in identifying important e-loyalty drivers, understanding consumer needs, and improving their online performance. Customer e-loyalty is a good indicator of company profit and therefore understanding the drivers and dimensions is important to online travel intermediaries. Strategies may be developed to improve customer e-loyalty by addressing the gaps among the quality, value, and consumer attitudes toward shopping online attributes. Managers can use the framework and model to improve e-service performance, retain customers, and improve profitability." @default.
• W2289052502 created "2016-06-24" @default.
• W2289052502 creator A5008052398 @default.
• W2289052502 creator A5086362332 @default.
• W2289052502 date "2005-01-01" @default.
• W2289052502 modified "2023-09-23" @default.
• W2289052502 title "An examination of consumer e-loyalty to online travel intermediaries" @default.
• W2289052502 doi "https://doi.org/10.25669/ma8k-4t5l" @default.
• W2289052502 hasPublicationYear "2005" @default.
• W2289052502 type Work @default.
• W2289052502 sameAs 2289052502 @default.
• W2289052502 citedByCount "3" @default.
• W2289052502 crossrefType "journal-article" @default.
• W2289052502 hasAuthorship W2289052502A5008052398 @default.
• W2289052502 hasAuthorship W2289052502A5086362332 @default.
• W2289052502 hasConcept C110875604 @default.
• W2289052502 hasConcept C111472728 @default.
• W2289052502 hasConcept C112698675 @default.
• W2289052502 hasConcept C119857082 @default.
• W2289052502 hasConcept C136764020 @default.
• W2289052502 hasConcept C138885662 @default.
• W2289052502 hasConcept C139569457 @default.
• W2289052502 hasConcept C140781008 @default.
• W2289052502 hasConcept C144133560 @default.
• W2289052502 hasConcept C146897074 @default.
• W2289052502 hasConcept C162853370 @default.
• W2289052502 hasConcept C166957645 @default.
• W2289052502 hasConcept C205649164 @default.
• W2289052502 hasConcept C23213687 @default.
• W2289052502 hasConcept C2776291640 @default.
• W2289052502 hasConcept C2776967331 @default.
• W2289052502 hasConcept C2779343474 @default.
• W2289052502 hasConcept C2779530757 @default.
• W2289052502 hasConcept C2780378061 @default.
• W2289052502 hasConcept C41008148 @default.
• W2289052502 hasConceptScore W2289052502C110875604 @default.
• W2289052502 hasConceptScore W2289052502C111472728 @default.
• W2289052502 hasConceptScore W2289052502C112698675 @default.
• W2289052502 hasConceptScore W2289052502C119857082 @default.
• W2289052502 hasConceptScore W2289052502C136764020 @default.
• W2289052502 hasConceptScore W2289052502C138885662 @default.
• W2289052502 hasConceptScore W2289052502C139569457 @default.
• W2289052502 hasConceptScore W2289052502C140781008 @default.
• W2289052502 hasConceptScore W2289052502C144133560 @default.
• W2289052502 hasConceptScore W2289052502C146897074 @default.
• W2289052502 hasConceptScore W2289052502C162853370 @default.
• W2289052502 hasConceptScore W2289052502C166957645 @default.
• W2289052502 hasConceptScore W2289052502C205649164 @default.
• W2289052502 hasConceptScore W2289052502C23213687 @default.
• W2289052502 hasConceptScore W2289052502C2776291640 @default.
• W2289052502 hasConceptScore W2289052502C2776967331 @default.
• W2289052502 hasConceptScore W2289052502C2779343474 @default.
• W2289052502 hasConceptScore W2289052502C2779530757 @default.
• W2289052502 hasConceptScore W2289052502C2780378061 @default.
• W2289052502 hasConceptScore W2289052502C41008148 @default.
• W2289052502 hasLocation W22890525021 @default.
• W2289052502 hasOpenAccess W2289052502 @default.
• W2289052502 hasPrimaryLocation W22890525021 @default.
• W2289052502 hasRelatedWork W1965004917 @default.
• W2289052502 hasRelatedWork W1965169250 @default.
• W2289052502 hasRelatedWork W197860585 @default.
• W2289052502 hasRelatedWork W2066052449 @default.
• W2289052502 hasRelatedWork W2072366032 @default.
• W2289052502 hasRelatedWork W2076644490 @default.
• W2289052502 hasRelatedWork W2083241337 @default.
• W2289052502 hasRelatedWork W2085804607 @default.
• W2289052502 hasRelatedWork W2093820196 @default.
• W2289052502 hasRelatedWork W2152109367 @default.
• W2289052502 hasRelatedWork W2171163805 @default.
• W2289052502 hasRelatedWork W2331979492 @default.
• W2289052502 hasRelatedWork W2341659581 @default.
• W2289052502 hasRelatedWork W2388372622 @default.
• W2289052502 hasRelatedWork W2528681795 @default.
• W2289052502 hasRelatedWork W2531204162 @default.
• W2289052502 hasRelatedWork W2558686323 @default.
• W2289052502 hasRelatedWork W2643487028 @default.
• W2289052502 hasRelatedWork W2724451881 @default.
• W2289052502 hasRelatedWork W3152700842 @default.
• W2289052502 isParatext "false" @default.
• W2289052502 isRetracted "false" @default.
• W2289052502 magId "2289052502" @default.
• W2289052502 workType "article" @default.