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• W2291175802 abstract "This research describes the development and validation of a 19-item instrument (hospitality quality consciousness scale, HQCS) for assessing employees’ quality consciousness in hospitality organizations. Two studies were conducted to develop the final scale items, and to evaluate the scale’s reliability and validity. Two core dimensions of quality consciousness are identified, namely, service management and total quality management. The HQSC has a variety of potential applications and can serve as a framework for further empirical research in service management or human resource management field." @default.
• W2291175802 created "2016-06-24" @default.
• W2291175802 creator A5030532731 @default.
• W2291175802 creator A5074574351 @default.
• W2291175802 date "2009-01-01" @default.
• W2291175802 modified "2023-09-23" @default.
• W2291175802 title "Development of the Hospitality Quality Consciousness Scale:A Pilot Study" @default.
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• W2291175802 hasPublicationYear "2009" @default.
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