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- W2291466973 abstract "__Abstract__In Western European welfare states, one of the uses to which ICT has been put is the delivery ofintegrated public services in social security. In order to do this, the deployment of ICT (especiallyin the back office) requires coordination among various central and local levels of government,and among social insurance executive institutions, welfare authorities, and job centers. ViewingICT-enabled integration as a technological and managerial ‘practice’, we analyze ICTcoordination in various institutional regimes (in a decentralized regime like Denmark, adecentralized unity state like the Netherlands, and in a federal state like Austria). By comparativecase study, we investigate whether ICT coordination adapts to the institutional context in which itis shaped (contingency-approach), or whether in various institutional contexts coordinationpractices more or less resemble each other (convergence-approach). Two methods were used togather data. First, for each country policy documents and strategy papers were analyzed by usinga structured code list. Second, in each country five key respondents at ministerial level and five respondents at local / regional level were interviewed. We reflect on the findings by discussingthe role of ICTs in providing coordinated and integrated services in various welfare state regimes." @default.
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- W2291466973 date "2013-01-01" @default.
- W2291466973 modified "2023-09-27" @default.
- W2291466973 title "Contingencies and Convergence in European Social Security" @default.
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