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- W2294367071 abstract "The use of emotional intelligence in a conversation has a significant positive effect on customer satisfaction and can help resolve difficult conflicts. Many enterprises use virtual agents that automatically interact with customers across a variety of interaction channels. However, these agents have no emotional intelligence and cannot express themselves in an empathic manner. This demo demonstrates the use of emotional intelligence in a technical conversation with a customer. The agent is augmented with emotion sensing capabilities, which allow him to detect expressed emotions, and reply in an appropriate manner by expressing empathy, for example." @default.
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- W2294367071 date "2016-02-27" @default.
- W2294367071 modified "2023-09-26" @default.
- W2294367071 title "I Understand Your Frustration" @default.
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- W2294367071 doi "https://doi.org/10.1145/2818052.2874316" @default.
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