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• W2297884676 abstract "The emerging field of service design combines several methods mainly from the fields of product, software and interaction design, for designing the experience and interface to services. However, User eXperience design is not easy to understand because it is a n ew approach and covers many different fields (usability, psychology, marketing...). More often the design team members come from various domains with different cultural backgrounds such as engineers and marketing. Therefore, it is necessary to have a co mmon definition to share the same understanding of this concept. In this paper, we investigate the main definitions proposed in the literature and the use of User eXperience in many disciplines other than computer science. The main goal of this paper is to find important ingredients from different fields allowing to defining and characterizing the User eXperience in service design. Thus we propose to extend an existing design tool (persona) in order to cover the whole of User eXperience components (hedonistic, aesthetic interaction, social factors...)." @default.
• W2297884676 created "2016-06-24" @default.
• W2297884676 creator A5008063568 @default.
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• W2297884676 date "2012-01-01" @default.
• W2297884676 modified "2023-09-22" @default.
• W2297884676 title "User eXperience in Service Design: Defining a common ground from different fields" @default.
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