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- W2301704713 endingPage "458" @default.
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- W2301704713 abstract "The study aims to determine the impact of team management and service operations flexibility on customer service. Service operations flexibility is divided into external flexibility and internal robustness. A mediation model is proposed that links team management to customer service via operation flexibility. Drawing on a sample of 475 of operations managers of various service sectors in Malaysia and South Africa, Structural Equation Modeling (SEM) was employed to test the relationship using SMART-PLS procedures. It was found that a significant relationship was established between team management to customer service via both operations flexibility dimensions. Theoretical and managerial implications are offered to explain the results." @default.
- W2301704713 created "2016-06-24" @default.
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- W2301704713 date "2014-01-01" @default.
- W2301704713 modified "2023-09-23" @default.
- W2301704713 title "The Impacts of Team Management on Customer Service: The Mediating Role of Operation Flexibility" @default.
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