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- W2305759047 abstract "Self-service technologies (SSTs) playa major role in enabling consumers to perform service delivery themselves. The purpose of this study was to explore senior consumers' acceptance and use of self-service banking technologies using an extended Technology Acceptance Model (TAM). A survey methodology was employed to gather data from 208 seniors on variables captured by the extended TAM. Path analysis indicated that self-efficacy was strongly associated with perceived ease of use and perceived usefulness and also a direct determinant of intention, while subjective norms had a mild influence on perceived usefulness and attitude towards using self-service banking technologies. These findings have theoretical implications for models of technology acceptance and practical interventions designed at increasing use of SSTs." @default.
- W2305759047 created "2016-06-24" @default.
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- W2305759047 date "2004-02-16" @default.
- W2305759047 modified "2023-09-25" @default.
- W2305759047 title "Predicting senior consumers' acceptance and use of self-service banking technologies: test of the extended Technology Acceptance Model" @default.
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