Matches in SemOpenAlex for { <https://semopenalex.org/work/W2308983402> ?p ?o ?g. }
Showing items 1 to 65 of
65
with 100 items per page.
- W2308983402 abstract "Around forty managers and team leaders from call centres across the region attended theLancashire and Cumbria Contact Centre Forum meeting at Lancashire AmbulanceHeadquarters last week.The Forum was launched by the University of Central Lancashire to promote andsupport what is fast becoming one of the boom industries of the north west. Membershope it will enable them more easily to discuss current issues, share best practice andupdate themselves on the latest industry developments.Speakers at the first meeting included Geoff Simms, Director of HaysPersonnel, who spoke about recruitment and retention issues within the industry, andBob Hale from the University of Central Lancashire's Business School, who announcedthe launch of a new range of qualiflcations in Contact Centre Management.The new courses have been developed with an advisory group drawn from contactcentre employers in the region and they are unique in being tailored to meet theparticular needs of the industry. Clare Short from Preston College also provided anoverview of the NVQ qualiflcations the College offers for Call Centre staff.Forum members agree that the one major consideration for Contact Centres wanting toretain the best staff is a career development pathway providing training andadvancement, says Bob Hale. 'We're sure that these new courses will help us toachieve this.On the need for the Forum, he said: Managing customer relationships is going to be thekey to the survival and growth of organisations and with customers now expectinground-the-clock service, more and more companies are looking to contact centres toprovide this. It's estimated that the industry employs 38,000 people in East and WestLancashire alone and we hope the Forum will contribute to its continuing success andfuture development as a major employer in the region.Members of the forum include the University, Lancashire County Council, UnitedUtilities, Airtours, Preston College, RMS, Inward Investment Cumbria and theLancashire Ambulance Service. Plans for the future include an annual awards dinner tocelebrate the best in management and operation of centres in the region.The next meeting of the Forum will be on Thursday 23rd May. Contact Shirley Russoon 0800 195 0055 or email.s.m.:r.1.lS.S.Q .. @JJs:;lg..n.J!g.,1!k for details.15 May 2002nr052kjf-ends-For further details, please contact Bob Hale or Shirley Russo at the Lancashire BusinessSchool on 0800 195 0055, email smrusso@uclan.ac.uk." @default.
- W2308983402 created "2016-06-24" @default.
- W2308983402 creator A5028933735 @default.
- W2308983402 date "2002-05-15" @default.
- W2308983402 modified "2023-09-24" @default.
- W2308983402 title "News release: Contact Centre Forum supports boom industry" @default.
- W2308983402 hasPublicationYear "2002" @default.
- W2308983402 type Work @default.
- W2308983402 sameAs 2308983402 @default.
- W2308983402 citedByCount "0" @default.
- W2308983402 crossrefType "journal-article" @default.
- W2308983402 hasAuthorship W2308983402A5028933735 @default.
- W2308983402 hasConcept C127413603 @default.
- W2308983402 hasConcept C141441539 @default.
- W2308983402 hasConcept C144133560 @default.
- W2308983402 hasConcept C162324750 @default.
- W2308983402 hasConcept C162853370 @default.
- W2308983402 hasConcept C17744445 @default.
- W2308983402 hasConcept C184356942 @default.
- W2308983402 hasConcept C187736073 @default.
- W2308983402 hasConcept C2779808267 @default.
- W2308983402 hasConcept C2780378061 @default.
- W2308983402 hasConcept C39549134 @default.
- W2308983402 hasConcept C76155785 @default.
- W2308983402 hasConcept C87717796 @default.
- W2308983402 hasConceptScore W2308983402C127413603 @default.
- W2308983402 hasConceptScore W2308983402C141441539 @default.
- W2308983402 hasConceptScore W2308983402C144133560 @default.
- W2308983402 hasConceptScore W2308983402C162324750 @default.
- W2308983402 hasConceptScore W2308983402C162853370 @default.
- W2308983402 hasConceptScore W2308983402C17744445 @default.
- W2308983402 hasConceptScore W2308983402C184356942 @default.
- W2308983402 hasConceptScore W2308983402C187736073 @default.
- W2308983402 hasConceptScore W2308983402C2779808267 @default.
- W2308983402 hasConceptScore W2308983402C2780378061 @default.
- W2308983402 hasConceptScore W2308983402C39549134 @default.
- W2308983402 hasConceptScore W2308983402C76155785 @default.
- W2308983402 hasConceptScore W2308983402C87717796 @default.
- W2308983402 hasLocation W23089834021 @default.
- W2308983402 hasOpenAccess W2308983402 @default.
- W2308983402 hasPrimaryLocation W23089834021 @default.
- W2308983402 hasRelatedWork W134468084 @default.
- W2308983402 hasRelatedWork W136116727 @default.
- W2308983402 hasRelatedWork W2007455117 @default.
- W2308983402 hasRelatedWork W2053893059 @default.
- W2308983402 hasRelatedWork W2110748633 @default.
- W2308983402 hasRelatedWork W2122316856 @default.
- W2308983402 hasRelatedWork W2221076893 @default.
- W2308983402 hasRelatedWork W2228126256 @default.
- W2308983402 hasRelatedWork W2273886695 @default.
- W2308983402 hasRelatedWork W2285513948 @default.
- W2308983402 hasRelatedWork W2410350355 @default.
- W2308983402 hasRelatedWork W2605708979 @default.
- W2308983402 hasRelatedWork W2890930718 @default.
- W2308983402 hasRelatedWork W330955159 @default.
- W2308983402 hasRelatedWork W634874288 @default.
- W2308983402 hasRelatedWork W854597285 @default.
- W2308983402 hasRelatedWork W2187558529 @default.
- W2308983402 hasRelatedWork W2278583412 @default.
- W2308983402 hasRelatedWork W2392631190 @default.
- W2308983402 hasRelatedWork W2596227262 @default.
- W2308983402 isParatext "false" @default.
- W2308983402 isRetracted "false" @default.
- W2308983402 magId "2308983402" @default.
- W2308983402 workType "article" @default.