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- W2309187870 abstract "This study analyze and compare customer satisfaction and service quality in Islamic banks in Egypt and KSA, and investigate the relationship between bank overall customer satisfaction and service quality factors. Research results revealed that all Islamic bank products/services in KSA have a mean score above the average score of 3. In Egypt the customer satisfaction is very low for most Islamic bank products/ services. The highest satisfaction in service delivery systems of Islamic banks came from employees in both Egypt and KSA. The results of factor analysis indicate the sample was suitable for factor analytic procedure. There are significant differences between Egypt and KSA in terms of reliability, responsiveness and empathy dimensions. Multiple regression models show that all of service quality items are statistically significant for the overall quality service of bank in KSA but tangibles are not statistically significant for Islamic Egypt banks." @default.
- W2309187870 created "2016-06-24" @default.
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- W2309187870 date "2011-01-01" @default.
- W2309187870 modified "2023-09-27" @default.
- W2309187870 title "A comparison of banking behavior of Islamic bank customer some evidence from Egypt and the Kingdom of Saudi Arabia (KSA)" @default.
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