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- W2312018643 abstract "Sales contests are widely used by firms to motivate employees, reduce absenteeism and limit staff turnover. The objective here is to determine the reward preferences of call center employees in terms both of the type of sales contests and of rewards. We conduct an experiment and use the conjoint analysis method to measure employee preferences." @default.
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- W2312018643 date "2014-10-12" @default.
- W2312018643 modified "2023-09-26" @default.
- W2312018643 title "Designing Sales Contests in Call Centers: Understand Telemarketers’ Preferences and Recommendations for Compensation" @default.
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- W2312018643 doi "https://doi.org/10.1007/978-3-319-11797-3_159" @default.
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