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- W2314040342 abstract "Prior studies have considered surface acting by mostly focusing on employee-customer interactions. In this study, I have analyzed the antecedents and outcomes of surface acting in intra-organizational relationships. The results indicated that employees were more likely to engage in surface acting when their affective traits and personal goals were less congruent with their work environment. Surface acting was also positively related to perceived organizational politics and self-monitoring. In terms of outcomes, surface acting was significantly related to emotional exhaustion and performance." @default.
- W2314040342 created "2016-06-24" @default.
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- W2314040342 date "2009-08-01" @default.
- W2314040342 modified "2023-09-25" @default.
- W2314040342 title "AN EMPIRICAL ANALYSIS OF SURFACE ACTING IN INTRA-ORGANIZATIONAL RELATIONSHIPS." @default.
- W2314040342 doi "https://doi.org/10.5465/ambpp.2009.44257928" @default.
- W2314040342 hasPublicationYear "2009" @default.
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