Matches in SemOpenAlex for { <https://semopenalex.org/work/W2314682212> ?p ?o ?g. }
Showing items 1 to 95 of
95
with 100 items per page.
- W2314682212 endingPage "555" @default.
- W2314682212 startingPage "549" @default.
- W2314682212 abstract "The real way of strengthening customer loyalty is not just customer satisfaction but customer delight. The meeting of service esteem needs provides a new perspective for driving customer delight. However, what is service esteem need and how to measure it have not been known to date. Hence, this paper defined the concept of service esteem needs. Based on a review of literature, critical incident analysis, and questionnaire survey, this paper had developed a scale of service esteem need, which included two dimensions and 13 items. In terms of three sampling survey, this research found that this instrument had good performance on internal consistency, content validity, convergent, discriminant validity, and model structure. This study contributes to helping service enterprises to know about and measure service esteem needs. This paper can also provide a powerful measurement tool for other scholars to study service esteem needs." @default.
- W2314682212 created "2016-06-24" @default.
- W2314682212 creator A5042068209 @default.
- W2314682212 creator A5053665742 @default.
- W2314682212 creator A5080609124 @default.
- W2314682212 date "2013-01-15" @default.
- W2314682212 modified "2023-09-27" @default.
- W2314682212 title "A Service Esteem Need: Scale Development and Validation Test" @default.
- W2314682212 cites W142232823 @default.
- W2314682212 cites W1504784111 @default.
- W2314682212 cites W1556057683 @default.
- W2314682212 cites W18675325 @default.
- W2314682212 cites W2028184439 @default.
- W2314682212 cites W2057305875 @default.
- W2314682212 cites W2066759472 @default.
- W2314682212 cites W2078869480 @default.
- W2314682212 cites W2084765346 @default.
- W2314682212 cites W2107027162 @default.
- W2314682212 cites W2129555385 @default.
- W2314682212 cites W2140081426 @default.
- W2314682212 cites W2141636284 @default.
- W2314682212 cites W2155648052 @default.
- W2314682212 cites W2164295314 @default.
- W2314682212 cites W3125130114 @default.
- W2314682212 doi "https://doi.org/10.4156/ijact.vol5.issue1.60" @default.
- W2314682212 hasPublicationYear "2013" @default.
- W2314682212 type Work @default.
- W2314682212 sameAs 2314682212 @default.
- W2314682212 citedByCount "1" @default.
- W2314682212 countsByYear W23146822122013 @default.
- W2314682212 crossrefType "journal-article" @default.
- W2314682212 hasAuthorship W2314682212A5042068209 @default.
- W2314682212 hasAuthorship W2314682212A5053665742 @default.
- W2314682212 hasAuthorship W2314682212A5080609124 @default.
- W2314682212 hasConcept C120107772 @default.
- W2314682212 hasConcept C121332964 @default.
- W2314682212 hasConcept C144133560 @default.
- W2314682212 hasConcept C15744967 @default.
- W2314682212 hasConcept C162853370 @default.
- W2314682212 hasConcept C191511416 @default.
- W2314682212 hasConcept C2775944032 @default.
- W2314682212 hasConcept C2776967331 @default.
- W2314682212 hasConcept C2778319590 @default.
- W2314682212 hasConcept C2778755073 @default.
- W2314682212 hasConcept C2780378061 @default.
- W2314682212 hasConcept C3018868096 @default.
- W2314682212 hasConcept C41008148 @default.
- W2314682212 hasConcept C62520636 @default.
- W2314682212 hasConcept C77805123 @default.
- W2314682212 hasConceptScore W2314682212C120107772 @default.
- W2314682212 hasConceptScore W2314682212C121332964 @default.
- W2314682212 hasConceptScore W2314682212C144133560 @default.
- W2314682212 hasConceptScore W2314682212C15744967 @default.
- W2314682212 hasConceptScore W2314682212C162853370 @default.
- W2314682212 hasConceptScore W2314682212C191511416 @default.
- W2314682212 hasConceptScore W2314682212C2775944032 @default.
- W2314682212 hasConceptScore W2314682212C2776967331 @default.
- W2314682212 hasConceptScore W2314682212C2778319590 @default.
- W2314682212 hasConceptScore W2314682212C2778755073 @default.
- W2314682212 hasConceptScore W2314682212C2780378061 @default.
- W2314682212 hasConceptScore W2314682212C3018868096 @default.
- W2314682212 hasConceptScore W2314682212C41008148 @default.
- W2314682212 hasConceptScore W2314682212C62520636 @default.
- W2314682212 hasConceptScore W2314682212C77805123 @default.
- W2314682212 hasIssue "1" @default.
- W2314682212 hasLocation W23146822121 @default.
- W2314682212 hasOpenAccess W2314682212 @default.
- W2314682212 hasPrimaryLocation W23146822121 @default.
- W2314682212 hasRelatedWork W1515421407 @default.
- W2314682212 hasRelatedWork W1540638432 @default.
- W2314682212 hasRelatedWork W1602722553 @default.
- W2314682212 hasRelatedWork W1978327708 @default.
- W2314682212 hasRelatedWork W2043010149 @default.
- W2314682212 hasRelatedWork W2046371758 @default.
- W2314682212 hasRelatedWork W2055929914 @default.
- W2314682212 hasRelatedWork W2112483155 @default.
- W2314682212 hasRelatedWork W2150113428 @default.
- W2314682212 hasRelatedWork W2487641258 @default.
- W2314682212 hasRelatedWork W2561184732 @default.
- W2314682212 hasRelatedWork W2740092373 @default.
- W2314682212 hasRelatedWork W2790954746 @default.
- W2314682212 hasRelatedWork W2901793079 @default.
- W2314682212 hasRelatedWork W29788995 @default.
- W2314682212 hasRelatedWork W3004336806 @default.
- W2314682212 hasRelatedWork W3021043721 @default.
- W2314682212 hasRelatedWork W3171317998 @default.
- W2314682212 hasRelatedWork W1955703165 @default.
- W2314682212 hasRelatedWork W2183173321 @default.
- W2314682212 hasVolume "5" @default.
- W2314682212 isParatext "false" @default.
- W2314682212 isRetracted "false" @default.
- W2314682212 magId "2314682212" @default.
- W2314682212 workType "article" @default.