Matches in SemOpenAlex for { <https://semopenalex.org/work/W2318647549> ?p ?o ?g. }
Showing items 1 to 95 of
95
with 100 items per page.
- W2318647549 abstract "The purpose of our research is to derive critical service quality elements in golf course based on SERVQUAL using Kano model and Timko's better and worse coefficients. To achieve the research purpose, this study employs a field survey of golf course customer and conduct an empirical method utilizing the evidence from 380 respondents. Our results show that total 20 items are classified into 5 attractive quality elements, 4 must-be quality elements, 8 one-dimensional elements, and 3 indifferent quality elements except reverse quality elements. In addition, the findings present that service encounter management including service staffs and caddies has the highest better coefficient, and the worse coefficient of the safety of golf course is the lowest. We believe that practitioners are able to establish strategic guidance based on the results of this research, providing useful implications to improve the service quality and prioritize investments in golf course." @default.
- W2318647549 created "2016-06-24" @default.
- W2318647549 creator A5014585342 @default.
- W2318647549 creator A5030480121 @default.
- W2318647549 creator A5035121830 @default.
- W2318647549 date "2016-01-31" @default.
- W2318647549 modified "2023-09-25" @default.
- W2318647549 title "Analysis of Service Quality Features and Customer Satisfaction in Golf Course: An Application of the Kano Model" @default.
- W2318647549 cites W1585155070 @default.
- W2318647549 cites W1689771227 @default.
- W2318647549 cites W2026368098 @default.
- W2318647549 cites W2323969501 @default.
- W2318647549 cites W2937904763 @default.
- W2318647549 cites W2981338150 @default.
- W2318647549 cites W2982760865 @default.
- W2318647549 cites W3129645337 @default.
- W2318647549 doi "https://doi.org/10.14257/ajmahs.2016.01.21" @default.
- W2318647549 hasPublicationYear "2016" @default.
- W2318647549 type Work @default.
- W2318647549 sameAs 2318647549 @default.
- W2318647549 citedByCount "1" @default.
- W2318647549 countsByYear W23186475492017 @default.
- W2318647549 crossrefType "journal-article" @default.
- W2318647549 hasAuthorship W2318647549A5014585342 @default.
- W2318647549 hasAuthorship W2318647549A5030480121 @default.
- W2318647549 hasAuthorship W2318647549A5035121830 @default.
- W2318647549 hasConcept C10138342 @default.
- W2318647549 hasConcept C111472728 @default.
- W2318647549 hasConcept C127413603 @default.
- W2318647549 hasConcept C136703025 @default.
- W2318647549 hasConcept C138885662 @default.
- W2318647549 hasConcept C140781008 @default.
- W2318647549 hasConcept C144133560 @default.
- W2318647549 hasConcept C146978453 @default.
- W2318647549 hasConcept C162853370 @default.
- W2318647549 hasConcept C182306322 @default.
- W2318647549 hasConcept C191511416 @default.
- W2318647549 hasConcept C195094911 @default.
- W2318647549 hasConcept C202444582 @default.
- W2318647549 hasConcept C21547014 @default.
- W2318647549 hasConcept C2777552389 @default.
- W2318647549 hasConcept C2779530757 @default.
- W2318647549 hasConcept C2780378061 @default.
- W2318647549 hasConcept C33516993 @default.
- W2318647549 hasConcept C33923547 @default.
- W2318647549 hasConcept C41008148 @default.
- W2318647549 hasConcept C9652623 @default.
- W2318647549 hasConceptScore W2318647549C10138342 @default.
- W2318647549 hasConceptScore W2318647549C111472728 @default.
- W2318647549 hasConceptScore W2318647549C127413603 @default.
- W2318647549 hasConceptScore W2318647549C136703025 @default.
- W2318647549 hasConceptScore W2318647549C138885662 @default.
- W2318647549 hasConceptScore W2318647549C140781008 @default.
- W2318647549 hasConceptScore W2318647549C144133560 @default.
- W2318647549 hasConceptScore W2318647549C146978453 @default.
- W2318647549 hasConceptScore W2318647549C162853370 @default.
- W2318647549 hasConceptScore W2318647549C182306322 @default.
- W2318647549 hasConceptScore W2318647549C191511416 @default.
- W2318647549 hasConceptScore W2318647549C195094911 @default.
- W2318647549 hasConceptScore W2318647549C202444582 @default.
- W2318647549 hasConceptScore W2318647549C21547014 @default.
- W2318647549 hasConceptScore W2318647549C2777552389 @default.
- W2318647549 hasConceptScore W2318647549C2779530757 @default.
- W2318647549 hasConceptScore W2318647549C2780378061 @default.
- W2318647549 hasConceptScore W2318647549C33516993 @default.
- W2318647549 hasConceptScore W2318647549C33923547 @default.
- W2318647549 hasConceptScore W2318647549C41008148 @default.
- W2318647549 hasConceptScore W2318647549C9652623 @default.
- W2318647549 hasLocation W23186475491 @default.
- W2318647549 hasOpenAccess W2318647549 @default.
- W2318647549 hasPrimaryLocation W23186475491 @default.
- W2318647549 hasRelatedWork W1546096419 @default.
- W2318647549 hasRelatedWork W1983212933 @default.
- W2318647549 hasRelatedWork W2041129460 @default.
- W2318647549 hasRelatedWork W2041843379 @default.
- W2318647549 hasRelatedWork W2085455762 @default.
- W2318647549 hasRelatedWork W2103630972 @default.
- W2318647549 hasRelatedWork W2155066197 @default.
- W2318647549 hasRelatedWork W2293141023 @default.
- W2318647549 hasRelatedWork W2376189038 @default.
- W2318647549 hasRelatedWork W2465753102 @default.
- W2318647549 hasRelatedWork W2557433262 @default.
- W2318647549 hasRelatedWork W2682605355 @default.
- W2318647549 hasRelatedWork W2768878075 @default.
- W2318647549 hasRelatedWork W2799925546 @default.
- W2318647549 hasRelatedWork W2893386074 @default.
- W2318647549 hasRelatedWork W2910512521 @default.
- W2318647549 hasRelatedWork W2988486395 @default.
- W2318647549 hasRelatedWork W3197584228 @default.
- W2318647549 hasRelatedWork W3213230003 @default.
- W2318647549 hasRelatedWork W38555427 @default.
- W2318647549 isParatext "false" @default.
- W2318647549 isRetracted "false" @default.
- W2318647549 magId "2318647549" @default.
- W2318647549 workType "article" @default.