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- W2319311442 abstract "Although lab-based formative evaluation is effective for improving usability of user interfaces, it has limitations. Since most software has a life cycle extending well beyond the first release, the need for usability improvement does not end with deployment. To capture post-deployment usability data, we created the user-reported critical incident method, a method for remote, contemporaneous reporting of critical incidents by users for usability improvement. This method provides us with contextualized critical incident data - critical incident reports plus video and/or textual description of task context. Our studies of this self-reported critical incident method for remote usability evaluation show that users, located in their own working environment and with no background in software engineering or human-computer interaction and with the barest minimum of training, can identify, report, and rate the severity level of their own critical incidents during usage." @default.
- W2319311442 created "2016-06-24" @default.
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- W2319311442 date "2000-07-01" @default.
- W2319311442 modified "2023-09-28" @default.
- W2319311442 title "Critical Incident Data and Their Importance in Remote Usability Evaluation" @default.
- W2319311442 cites W2056704909 @default.
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- W2319311442 doi "https://doi.org/10.1177/154193120004403712" @default.
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