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- W2321827704 abstract "Purpose: The purpose of this descriptive, cross-sectional study was to examine relationships among emotional labor, self-efficacy, and burnout of employees in public health centers. Factors that influence burnout of workers were also assessed. Methods: One hundred sixty six workers in public health centers completed a pack of self-report questionnaires. Collected data were analyzed using descriptive statistics, t-test, one-way ANOVA along with <TEX>$Scheff{acute{e}}$</TEX> test, and stepwise multiple regression. Results: Employees in public health centers seemed to experience emotional labor to some extent. There were statistically significant differences in burnout depending on the age of workers. Employees' burnout had a positive relationship with emotional labor and a negative relationship with self-efficacy. Factors influencing burnout of employees in public health centers were emotional dissonance, surveillance & monitoring of organization, age, and self-efficacy. Conclusion: Considering the findings from this study, health care providers need to develop effective interventions which increase the level of self-efficacy and decrease certain types of emotional labor for employees in public health centers and to help them effectively manage burnout." @default.
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- W2321827704 date "2016-02-29" @default.
- W2321827704 modified "2023-09-26" @default.
- W2321827704 title "Relationships among Emotional Labor, Self Efficacy, and Burnout of Employees in Public Health Centers" @default.
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- W2321827704 doi "https://doi.org/10.5807/kjohn.2016.25.1.75" @default.
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