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- W2328439992 abstract "With the advent of 21st century the call centers have become an important auxiliary service centers to many business organizations. High level of attrition rate hampers the growth of call center industry. This study attempts to understand the reasons behind the high attrition rate in Indian call center industry. Results of regression analysis reveal that among various hypothesized determinants of attrition, “job insecurity” and “Low Promotional Chances” significantly contribute to high attrition rate in call centers. On the basis of results of this study some suggestions have been put forth for the minimization of attrition levels in call centers." @default.
- W2328439992 created "2016-06-24" @default.
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- W2328439992 date "2014-01-01" @default.
- W2328439992 modified "2023-10-05" @default.
- W2328439992 title "Determinants of Attrition in Call Centers: a study of Indian Call Centers" @default.
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- W2328439992 doi "https://doi.org/10.9790/487x-16624651" @default.
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