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- W2329125857 abstract "This article aimed to evaluated the best practices used by Casa das Balas Ltda, who is a food distribution industry, in the city of Garanhuns in the Pernambuco state, and make a evaluated of the pratices the company with the ITIL practices (Information Technology Infrastructure Library). The methodology used was a structured interview who permited get a diagnostic of the problems and failures that was occurring in the company with respect of the service and support the Information Tecnology in relation a points of divergence between the company pratices and the best practices adopted by the ITIL. At the end of the article showed solution for the problems using free software available on the market as CACIC, ZABBIX and RT. Full Paper PDF: http://www.contecsi.fea.usp.br/envio/11contecsi-files/papers/552/submission/director/552-2367-1-DR.pdf" @default.
- W2329125857 created "2016-06-24" @default.
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- W2329125857 date "2014-05-30" @default.
- W2329125857 modified "2023-09-25" @default.
- W2329125857 title "IT Service Management: A Case Study in Casa das Balas Ltda." @default.
- W2329125857 doi "https://doi.org/10.5748/9788599693100-11contecsi/rf-552" @default.
- W2329125857 hasPublicationYear "2014" @default.
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