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- W2330766031 abstract "ABSTRACTThis study aims to identify various innovation patterns and understand their effects on firm performance across business service sectors. By collecting empirical data from 198 Korean business services firms, we explore these firms’ major innovation patterns, conceptualized as combinations of different service innovation dimensions: service concept, service delivery, customer interaction, and technology. Then, in accordance with the innovation patterns they display, we group these firms into four clusters: ‘service delivery-based high-technology', ‘service delivery and customer interaction-integrated', ‘customer interaction-based high-technology', and ‘strongly balanced’ innovators. Last, we investigate whether these patterns influence firm performance. Our findings are three-fold: (1) the innovation patterns in business service firms result from the creation of new combinations of major service innovation dimensions, (2) four independent innovation patterns emerge in business service firms, and (3..." @default.
- W2330766031 created "2016-06-24" @default.
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- W2330766031 date "2016-03-09" @default.
- W2330766031 modified "2023-09-24" @default.
- W2330766031 title "Innovation patterns and their effects on firm performance" @default.
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- W2330766031 doi "https://doi.org/10.1080/02642069.2016.1155114" @default.
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