Matches in SemOpenAlex for { <https://semopenalex.org/work/W23310414> ?p ?o ?g. }
Showing items 1 to 69 of
69
with 100 items per page.
- W23310414 abstract "Traditionally, service encounters have included an interpersonal interaction between the service provider and the customer. The introduction ofself-service technologiesto the service encounter, however, is reducing and in some cases, eliminating this interpersonal interaction. Self-se rvice technology is where the customer delivers theservice themselves using a technological interface. This CIM funded research programme investigates the effect of self-service technology on the service encounter, and in turn on consumer satisfaction and consumer commitment. This paper reviews the literature relevant to the current study and outlines the constructs of interest in this study. The resear ch hypotheses and conceptual model are also introduced.Finally, the agenda for future research is presented." @default.
- W23310414 created "2016-06-24" @default.
- W23310414 creator A5063769085 @default.
- W23310414 date "2003-01-01" @default.
- W23310414 modified "2023-09-26" @default.
- W23310414 title "E-marketing : the impact of self-service technology on consumer satisfaction and consumer commitment" @default.
- W23310414 hasPublicationYear "2003" @default.
- W23310414 type Work @default.
- W23310414 sameAs 23310414 @default.
- W23310414 citedByCount "0" @default.
- W23310414 crossrefType "journal-article" @default.
- W23310414 hasAuthorship W23310414A5063769085 @default.
- W23310414 hasConcept C116537 @default.
- W23310414 hasConcept C13606891 @default.
- W23310414 hasConcept C144133560 @default.
- W23310414 hasConcept C15744967 @default.
- W23310414 hasConcept C162853370 @default.
- W23310414 hasConcept C164850336 @default.
- W23310414 hasConcept C191511416 @default.
- W23310414 hasConcept C2775906791 @default.
- W23310414 hasConcept C2777375223 @default.
- W23310414 hasConcept C2780378061 @default.
- W23310414 hasConcept C2780795282 @default.
- W23310414 hasConcept C41008148 @default.
- W23310414 hasConcept C61063171 @default.
- W23310414 hasConcept C77088390 @default.
- W23310414 hasConcept C77805123 @default.
- W23310414 hasConceptScore W23310414C116537 @default.
- W23310414 hasConceptScore W23310414C13606891 @default.
- W23310414 hasConceptScore W23310414C144133560 @default.
- W23310414 hasConceptScore W23310414C15744967 @default.
- W23310414 hasConceptScore W23310414C162853370 @default.
- W23310414 hasConceptScore W23310414C164850336 @default.
- W23310414 hasConceptScore W23310414C191511416 @default.
- W23310414 hasConceptScore W23310414C2775906791 @default.
- W23310414 hasConceptScore W23310414C2777375223 @default.
- W23310414 hasConceptScore W23310414C2780378061 @default.
- W23310414 hasConceptScore W23310414C2780795282 @default.
- W23310414 hasConceptScore W23310414C41008148 @default.
- W23310414 hasConceptScore W23310414C61063171 @default.
- W23310414 hasConceptScore W23310414C77088390 @default.
- W23310414 hasConceptScore W23310414C77805123 @default.
- W23310414 hasLocation W233104141 @default.
- W23310414 hasOpenAccess W23310414 @default.
- W23310414 hasPrimaryLocation W233104141 @default.
- W23310414 hasRelatedWork W1487792987 @default.
- W23310414 hasRelatedWork W1510832537 @default.
- W23310414 hasRelatedWork W1513634627 @default.
- W23310414 hasRelatedWork W1525204464 @default.
- W23310414 hasRelatedWork W1586754309 @default.
- W23310414 hasRelatedWork W2005560979 @default.
- W23310414 hasRelatedWork W2009798117 @default.
- W23310414 hasRelatedWork W2015121553 @default.
- W23310414 hasRelatedWork W2015536632 @default.
- W23310414 hasRelatedWork W2021652429 @default.
- W23310414 hasRelatedWork W2027068127 @default.
- W23310414 hasRelatedWork W2055413543 @default.
- W23310414 hasRelatedWork W2055490090 @default.
- W23310414 hasRelatedWork W2066347957 @default.
- W23310414 hasRelatedWork W2073511573 @default.
- W23310414 hasRelatedWork W2083375125 @default.
- W23310414 hasRelatedWork W2367147464 @default.
- W23310414 hasRelatedWork W2559286704 @default.
- W23310414 hasRelatedWork W2804151850 @default.
- W23310414 hasRelatedWork W3083086607 @default.
- W23310414 isParatext "false" @default.
- W23310414 isRetracted "false" @default.
- W23310414 magId "23310414" @default.
- W23310414 workType "article" @default.