Matches in SemOpenAlex for { <https://semopenalex.org/work/W2339382922> ?p ?o ?g. }
Showing items 1 to 79 of
79
with 100 items per page.
- W2339382922 abstract "Customer relationship management (CRM) is the collection of Processes, people and technology that seeks to find costumers of organizations. CRM develops customers' retention and relationship. Progress in Information Technology and organizational changes in customer-centric procedures have positive effect in the development of CRM. Organizations which implement CRM successfully, will gain customer loyalty and profitability. One reason of CRM failure is, viewing CRM only as a technology, but to make it successful organizations need to integrate and make balance between process, people and technology. An attempt is made to gauge the impact of environmental elements Viz., Political, Economical, Social and Technological factors on CRM. SWOT analysis is also done and based on the analysis few suggestive strategies and tips are recommended to make CRM practices successful. Keywords-CRM; Customer centric; Customer retention; SWOT" @default.
- W2339382922 created "2016-06-24" @default.
- W2339382922 creator A5037125749 @default.
- W2339382922 creator A5081257261 @default.
- W2339382922 creator A5087541264 @default.
- W2339382922 date "2011-01-01" @default.
- W2339382922 modified "2023-09-23" @default.
- W2339382922 title "A critical analysis of Customer Relationship Management from strategic perspective" @default.
- W2339382922 cites W2901394696 @default.
- W2339382922 cites W3125064377 @default.
- W2339382922 hasPublicationYear "2011" @default.
- W2339382922 type Work @default.
- W2339382922 sameAs 2339382922 @default.
- W2339382922 citedByCount "3" @default.
- W2339382922 countsByYear W23393829222014 @default.
- W2339382922 countsByYear W23393829222018 @default.
- W2339382922 crossrefType "journal-article" @default.
- W2339382922 hasAuthorship W2339382922A5037125749 @default.
- W2339382922 hasAuthorship W2339382922A5081257261 @default.
- W2339382922 hasAuthorship W2339382922A5087541264 @default.
- W2339382922 hasConcept C101276457 @default.
- W2339382922 hasConcept C119059837 @default.
- W2339382922 hasConcept C12713177 @default.
- W2339382922 hasConcept C140781008 @default.
- W2339382922 hasConcept C144133560 @default.
- W2339382922 hasConcept C146897074 @default.
- W2339382922 hasConcept C154945302 @default.
- W2339382922 hasConcept C162853370 @default.
- W2339382922 hasConcept C195094911 @default.
- W2339382922 hasConcept C2776967331 @default.
- W2339382922 hasConcept C2780378061 @default.
- W2339382922 hasConcept C27850374 @default.
- W2339382922 hasConcept C41008148 @default.
- W2339382922 hasConcept C56739046 @default.
- W2339382922 hasConcept C57660159 @default.
- W2339382922 hasConcept C98825075 @default.
- W2339382922 hasConceptScore W2339382922C101276457 @default.
- W2339382922 hasConceptScore W2339382922C119059837 @default.
- W2339382922 hasConceptScore W2339382922C12713177 @default.
- W2339382922 hasConceptScore W2339382922C140781008 @default.
- W2339382922 hasConceptScore W2339382922C144133560 @default.
- W2339382922 hasConceptScore W2339382922C146897074 @default.
- W2339382922 hasConceptScore W2339382922C154945302 @default.
- W2339382922 hasConceptScore W2339382922C162853370 @default.
- W2339382922 hasConceptScore W2339382922C195094911 @default.
- W2339382922 hasConceptScore W2339382922C2776967331 @default.
- W2339382922 hasConceptScore W2339382922C2780378061 @default.
- W2339382922 hasConceptScore W2339382922C27850374 @default.
- W2339382922 hasConceptScore W2339382922C41008148 @default.
- W2339382922 hasConceptScore W2339382922C56739046 @default.
- W2339382922 hasConceptScore W2339382922C57660159 @default.
- W2339382922 hasConceptScore W2339382922C98825075 @default.
- W2339382922 hasLocation W23393829221 @default.
- W2339382922 hasOpenAccess W2339382922 @default.
- W2339382922 hasPrimaryLocation W23393829221 @default.
- W2339382922 hasRelatedWork W1612366852 @default.
- W2339382922 hasRelatedWork W1773519534 @default.
- W2339382922 hasRelatedWork W1965685521 @default.
- W2339382922 hasRelatedWork W2015433243 @default.
- W2339382922 hasRelatedWork W2022825408 @default.
- W2339382922 hasRelatedWork W2146645036 @default.
- W2339382922 hasRelatedWork W2281111972 @default.
- W2339382922 hasRelatedWork W2292366878 @default.
- W2339382922 hasRelatedWork W2337201064 @default.
- W2339382922 hasRelatedWork W2567582411 @default.
- W2339382922 hasRelatedWork W2610725579 @default.
- W2339382922 hasRelatedWork W2613117072 @default.
- W2339382922 hasRelatedWork W2750008826 @default.
- W2339382922 hasRelatedWork W3003434374 @default.
- W2339382922 hasRelatedWork W3012811334 @default.
- W2339382922 hasRelatedWork W3034649025 @default.
- W2339382922 hasRelatedWork W3083358711 @default.
- W2339382922 hasRelatedWork W3125649504 @default.
- W2339382922 hasRelatedWork W3149838253 @default.
- W2339382922 hasRelatedWork W3198671381 @default.
- W2339382922 isParatext "false" @default.
- W2339382922 isRetracted "false" @default.
- W2339382922 magId "2339382922" @default.
- W2339382922 workType "article" @default.