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- W2347156783 abstract "BRITO, J. N. S. Feedbacking the process development in social housing projects based on users complaints: study in Residential Leasing Program. 2009. Dissertacao (Mestrado em Engenharia Civil) – Programa de Pos-Graduacao em Engenharia Civil, UFRGS, Porto Alegre, 2009. In recent decades, Brazilian’s housing policy trajectory has been marked by changes in the design and intervention of public sector housing, which still failed to succeed, especially as regards the problem of equating housing for people with low income. Moreover, the increasing requirement for quality demanded by final customers suggests changes in the product development process (PDP) in order to add value to these homes, better satisfying the customer. In this context, the use of complaints from users of EHIS is shown as a good opportunity to study PDP’s retro-feedings. The use of complaints is common in manufacturing industry, though still little used in construction. Facing this, the main objective of this work is to propose a structure for collecting, processing and analysis of the complaints made in the stage of use to assist the decision of the PDP. The research method used was the analysis of files, where were examined complaints by users of EHIS from PAR. The development of this research was divided into three stages. The main objective of stage A was the characterization of the area, which made the characterization of the process of managing the operation and maintenance of PAR enterprises and the nature of claims data available. Stage B was aimed at collecting and processing data for claim. Finally, stage C was aimed to analyze collected data and proposed a structure for complaints’ managing. The development of this dissertation made it possible to evidence how complaints can assist in the PDP of EHIS, showing relationships between the stages of decision-making within the PDP and the claims made in the use stage." @default.
- W2347156783 created "2016-06-24" @default.
- W2347156783 creator A5004166363 @default.
- W2347156783 date "2009-01-01" @default.
- W2347156783 modified "2023-09-23" @default.
- W2347156783 title "UNIVERSIDADE FEDERAL DO RIO GRANDE DO SUL ESCOLA DE ENGENHARIA PROGRAMA DE PÓS-GRADUAÇÃO EM ENGENHARIA CIVIL NORIE - NÚCLEO ORIENTADO PARA A INOVAÇÃO DA EDIFICAÇÃO RETROALIMENTAÇÃO DO PROCESSO DE DESENVOLVIMENTO DE EMPREENDIMENTOS DE HABITAÇÃO DE INTERESSE SOCIAL A PARTIR DE RECLAMAÇÕES DE USUÁRIOS: ESTUDO NO PROGRAMA DE ARRENDAMENTO RESIDENCIAL" @default.
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