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- W2348814897 abstract "Objective To investigate the current satisfaction and loyalty of patients in a 3a grade hospital,discuss the main influencing factors on the loyalty,and provide reference for the sustainable development of hospital.Methods Cross-Sectional surveys were conducted in ten departments that were chosen randomly to investigate the loyalty of patients.The self-designed questionnaires survey was performed by the trained investigators in patients or accompany from November 2009 to January 2010.There were 900 valid surveys.Results The percentage of satisfaction degree for the medical service provided by the hospital was more than 90.0%;their loyalty for the hospital was 74.5%;24.4% of patients can be won over.Conclusion The loyalty of patients is related to the medical level,quality of service,brand effect,traffic convenience,relationship between doctor and patient,smooth of complaint channel and so on." @default.
- W2348814897 created "2016-06-24" @default.
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- W2348814897 date "2012-01-01" @default.
- W2348814897 modified "2023-09-23" @default.
- W2348814897 title "Survey of Current Satisfaction and Loyalty of Patients in a 3A Grade Hospital" @default.
- W2348814897 hasPublicationYear "2012" @default.
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