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- W2348922778 abstract "This research empirically studies after the government's handling of complaints from the public, the relationship between people on the government's sense of fairness, satisfaction and behavior intention. The results showed that: each of the four dimensions of complainer's sense of fairness has a significant impact on the complaint satisfaction, in which the impact of interpersonal fair is greatest; people's complaint satisfaction not only through the overall satisfaction indirectly influence the behavior intention, but also directly affect behavior intention. Specifically, it has a positive effect on citizenship behavior, and has a negative impact on complaint behavior and misbehavior. The impact on citizenship behavior is greatest; the impact on misbehavior is smallest." @default.
- W2348922778 created "2016-06-24" @default.
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- W2348922778 date "2014-01-01" @default.
- W2348922778 modified "2023-09-23" @default.
- W2348922778 title "Study on the Relationship Between Complainer' Sense of Fairness,Satisfaction and Behavior intention" @default.
- W2348922778 hasPublicationYear "2014" @default.
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