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- W2351781301 abstract "In this study of the domestic high school and middle school students to use the online education-website to measure the quality of service between SERVPERF model and the KS-SQI model fits which were analyzed further. Analysis using AMOS 7, SERVPERF for measuring quality of service reliability, responsiveness, assurance, empathy and tangibility, was a measurement model. KS-SQI for primary needs fulfillment, unexpected benefit were performance dimensions, reliability, individual empathy, positive assistance, accessibility and media tangibility, consist of process dimension was measured. In comparison of two models, the KS-SQI model on a path analysis showed better in terms of model fit indexes." @default.
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- W2351781301 date "2011-01-01" @default.
- W2351781301 modified "2023-09-28" @default.
- W2351781301 title "A Comparison of SERVPERF and KS-SQI for the On-line Education-website Service Quality Measurement" @default.
- W2351781301 doi "https://doi.org/10.14400/jdpm.2011.9.5.253" @default.
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