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- W2352151282 abstract "The distribution enterprise under monopoly system is a kind of specific enterprise,its marketing and service environment has a lot of particularity and difficulty.For customer service of the monopoly distribution enterprise,the generating customer service blueprint is analyzed for this kind of enterprises,and a intelligent customer service system is put forward based on a mobile platform.The system effectively integrates original enterprise information system to form a support platform of customer service.Then service decision is made to meet the personalized needs of customers through the process of intelligent analysis for customer information.Service implementations are completed and service feedbacks are collected by mobile terminals.Finally,this system is realized based on the J2EE application framework and its application shows that this system can effectively improve customer service satisfaction." @default.
- W2352151282 created "2016-06-24" @default.
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- W2352151282 date "2014-01-01" @default.
- W2352151282 modified "2023-09-25" @default.
- W2352151282 title "A Study on Intelligent Customer Service System Based on Mobile Platform" @default.
- W2352151282 hasPublicationYear "2014" @default.
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