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- W2356685633 abstract "Waiting in queuing is an inevitable phenomenon in our daily life, the long time that people perceive will bring negative emotions such as anxiety and indignation. This paper expatiates on how negative emotions emerge, analyses the costoms' psychology while they are waiting in queuing, then brings forward the marketing strategies of alleviating these negative emotions. It contributes to improve the service quality of enterprise and obtain more loyal costoms." @default.
- W2356685633 created "2016-06-24" @default.
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- W2356685633 date "2013-01-01" @default.
- W2356685633 modified "2023-09-23" @default.
- W2356685633 title "The Strategy Study on Alleviating Negative Emotions of Customers Waiting in Line for Services Enterprise" @default.
- W2356685633 hasPublicationYear "2013" @default.
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