Matches in SemOpenAlex for { <https://semopenalex.org/work/W2358592151> ?p ?o ?g. }
Showing items 1 to 65 of
65
with 100 items per page.
- W2358592151 abstract "Objectives To discuss the influence of customer relationship management on the development of hospital.Methods Reviewed the management method of hospital customer relationship and analyzed the satisfaction rate,hospital workload,the number of outlander patients and the improvement rate of medical quality inspection before and after carrying out the customer relationship management.Results The satisfaction rate improved from 85.8% to 96.7%.There was evident difference between the satisfaction item and dissatisfaction item(P0.005).The workload of outpatient department increased by 28.2%,the number of hospital discharge increased by 53.1% and the number of outlander patients of hospital discharge increased by 127.8% compared with the same time last year.There were statistical differences in medical quality,nursing management and the health education before and after carrying out the customer relationship management(P0.05).Conclusions The customer relationship management can improve the core competition and marketing capability of hospital.The hospital will possess long-term and steady competitive advantage through carrying out customer relationship management." @default.
- W2358592151 created "2016-06-24" @default.
- W2358592151 creator A5051755409 @default.
- W2358592151 date "2013-01-01" @default.
- W2358592151 modified "2023-09-24" @default.
- W2358592151 title "The Influence of Customer Relationship Management on the Development of Hospital" @default.
- W2358592151 hasPublicationYear "2013" @default.
- W2358592151 type Work @default.
- W2358592151 sameAs 2358592151 @default.
- W2358592151 citedByCount "0" @default.
- W2358592151 crossrefType "journal-article" @default.
- W2358592151 hasAuthorship W2358592151A5051755409 @default.
- W2358592151 hasConcept C111919701 @default.
- W2358592151 hasConcept C127413603 @default.
- W2358592151 hasConcept C144133560 @default.
- W2358592151 hasConcept C162853370 @default.
- W2358592151 hasConcept C18903297 @default.
- W2358592151 hasConcept C191511416 @default.
- W2358592151 hasConcept C21547014 @default.
- W2358592151 hasConcept C2778476105 @default.
- W2358592151 hasConcept C41008148 @default.
- W2358592151 hasConcept C71924100 @default.
- W2358592151 hasConcept C86803240 @default.
- W2358592151 hasConcept C91306197 @default.
- W2358592151 hasConcept C98825075 @default.
- W2358592151 hasConceptScore W2358592151C111919701 @default.
- W2358592151 hasConceptScore W2358592151C127413603 @default.
- W2358592151 hasConceptScore W2358592151C144133560 @default.
- W2358592151 hasConceptScore W2358592151C162853370 @default.
- W2358592151 hasConceptScore W2358592151C18903297 @default.
- W2358592151 hasConceptScore W2358592151C191511416 @default.
- W2358592151 hasConceptScore W2358592151C21547014 @default.
- W2358592151 hasConceptScore W2358592151C2778476105 @default.
- W2358592151 hasConceptScore W2358592151C41008148 @default.
- W2358592151 hasConceptScore W2358592151C71924100 @default.
- W2358592151 hasConceptScore W2358592151C86803240 @default.
- W2358592151 hasConceptScore W2358592151C91306197 @default.
- W2358592151 hasConceptScore W2358592151C98825075 @default.
- W2358592151 hasLocation W23585921511 @default.
- W2358592151 hasOpenAccess W2358592151 @default.
- W2358592151 hasPrimaryLocation W23585921511 @default.
- W2358592151 hasRelatedWork W1752496275 @default.
- W2358592151 hasRelatedWork W1964657839 @default.
- W2358592151 hasRelatedWork W2042050565 @default.
- W2358592151 hasRelatedWork W2101101036 @default.
- W2358592151 hasRelatedWork W2160408341 @default.
- W2358592151 hasRelatedWork W2166706464 @default.
- W2358592151 hasRelatedWork W2375212083 @default.
- W2358592151 hasRelatedWork W2389861155 @default.
- W2358592151 hasRelatedWork W2600489216 @default.
- W2358592151 hasRelatedWork W2911329060 @default.
- W2358592151 hasRelatedWork W2946806197 @default.
- W2358592151 hasRelatedWork W2948197686 @default.
- W2358592151 hasRelatedWork W2970336403 @default.
- W2358592151 hasRelatedWork W3030986096 @default.
- W2358592151 hasRelatedWork W3155150093 @default.
- W2358592151 hasRelatedWork W3201119310 @default.
- W2358592151 hasRelatedWork W213542163 @default.
- W2358592151 hasRelatedWork W2180195976 @default.
- W2358592151 hasRelatedWork W2257156043 @default.
- W2358592151 hasRelatedWork W2338979726 @default.
- W2358592151 isParatext "false" @default.
- W2358592151 isRetracted "false" @default.
- W2358592151 magId "2358592151" @default.
- W2358592151 workType "article" @default.