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- W2364013526 abstract "This paper analyzes the existing problems of current ACD model. Based on the problems, corresponding improving measures are put forward. Specifically,setting up the client and agent queues respectively,then matching the two queues was realized by matching algorithm. Because of considering synthetically clients queues and agent allocation scheme,this model is adaptable and flexible. Moreover,at the technique level this model considers operator's skill level and realizes an effective incentive to employees by work performance. So,this model can help to improve the overall level of customer service." @default.
- W2364013526 created "2016-06-24" @default.
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- W2364013526 date "2014-01-01" @default.
- W2364013526 modified "2023-09-26" @default.
- W2364013526 title "Improvements and implementation of call center ACD model" @default.
- W2364013526 hasPublicationYear "2014" @default.
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