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- W2364293275 abstract "Understanding the business key capabilities based on customer values is important for enterprises to maintain and improve the competitive advantages.This paper introduces a novel logical customer-value-based business capability enhancement paradigm and proposes the corresponding key-capability identification model.The model is validated in the empirical case studies in the Chinese logistics industry.Identify the capabilities that significantly impact customer value in terms of economic value,functional value and mental value,respectively,and then concludes the business key capabilities." @default.
- W2364293275 created "2016-06-24" @default.
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- W2364293275 date "2010-01-01" @default.
- W2364293275 modified "2023-09-23" @default.
- W2364293275 title "Identifying Business Key Capability Based on Customer Value——An Experimental Case Study of Chinese Logistics Companies" @default.
- W2364293275 hasPublicationYear "2010" @default.
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